IT and AI services company in India
Velex Infotech is an AI and software company headquartered in Ludhiana, Punjab, with an engineering team in Noida. We build AI automation, WhatsApp chatbots, voice agents and custom software for Indian businesses, invoiced in rupees with GST.
- Headquarters
- Ludhiana, Punjab 141001
- Engineering team
- Noida, Uttar Pradesh (distributed)
- Invoice currency
- INR, with GST
- Languages
- English, Hindi, Punjabi
What this market actually needs
Two hubs, one delivery team
Ludhiana is the headquarters and where client meetings happen in person. Noida is a distributed engineering team, not a staffed office — we say that plainly rather than listing an address we do not occupy.
Manufacturing and export is the home market
Ludhiana runs on hosiery, bicycle components, agricultural machinery and export trade. Those businesses share a pattern: high enquiry volume in mixed languages, and documentation work that consumes staff who should be selling.
WhatsApp is the default channel, not an extra
In India a customer will message on WhatsApp before they email or call. That inverts the usual build order — the WhatsApp flow is the product surface, and the website is what people check afterwards.
Language coverage decides adoption
A voice agent that handles English but stumbles in Hindi or Punjabi gets abandoned in week two. We test in the languages your customers actually use, in the accents they actually have, before launch rather than after.
Contracting, GST and data handling
Indian clients contract with our Indian entity and are invoiced in rupees with GST. On data: we build to the DPDP Act's consent and purpose-limitation requirements, treating them as architecture rather than paperwork. Velex Infotech holds no ISO 27001 certification today.
- GST applied at the applicable rate for domestic clients
- Consent and retention decided at design time, not before launch
- Personal data is not sent to public model endpoints by default
Working with us in India
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Looking for the office address and local Ludhiana context? See the Ludhiana page.